Privacy Policy

1. Introduction

PlayServe Co. ("PlayServe," "we," "us," or "our") operates the PlayServe platform — an all-in-one court booking and venue management solution for sports facilities. We are based in Dumaguete City, Philippines 6200.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile applications, and related services. We are committed to protecting your personal data in compliance with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

2. Information We Collect

Personal Information

When you register for an account or use our services, we may collect your name, email address, phone number, date of birth, and profile photo.

Booking Data

We collect information related to your bookings, including venue preferences, booking history, sport preferences, and scheduling details.

Payment Data

Payment transactions are processed through third-party providers such as Xendit, GCash, and PayMaya. We do not store your full credit card numbers or e-wallet credentials. We retain transaction IDs, amounts, and payment status for record-keeping.

Usage Data

We automatically collect information about how you interact with our platform, including IP address, browser type, device information, pages visited, and referring URLs.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your court bookings and reservations
• Facilitate payments between players and venue operators
• Send booking confirmations, reminders, and updates
• Provide customer support and respond to your inquiries
• Improve our platform through analytics and usage patterns
• Detect and prevent fraudulent activity
• Comply with legal obligations

4. Data Sharing

We may share your information with:

• Payment processors — Xendit, GCash, PayMaya, and credit card networks to process your transactions
• Venue operators — Limited booking information (name, contact, booking details) so venues can manage your reservation
• Service providers — Third-party companies that help us operate our platform (hosting, analytics, email delivery)
• Legal authorities — When required by law, court order, or to protect rights and safety

We do not sell your personal information to third parties.

5. Data Retention and Security

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain data as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure server infrastructure.

6. Your Rights

Under the Data Privacy Act of 2012, you have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Erasure — Request deletion of your personal data, subject to legal retention requirements
• Object — Object to the processing of your data for direct marketing purposes
• Portability — Receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at info@playserve.co.

7. Cookies

We use cookies and similar technologies to enhance your experience on our platform. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

8. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If we learn that we have collected data from a child under 13, we will take steps to delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our platform and updating the "Last updated" date. Your continued use of PlayServe after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data privacy rights, contact us at: